Frequently Asked Questions
Everything you need to know about navigating the Brain Dead universe.
How long will it take for my order to ship?
Standard domestic orders are processed and shipped within 3-5 business days. During high-volume collaborative launches, please allow up to 7-10 business days for dispatch. You will receive a tracking number via email once your package is on its way.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain exclusive collaborations, apothecary items, and sale goods are considered final sale and are not eligible for return or exchange.
Do you ship internationally?
Yes, we ship worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your location. Please be aware that customers are responsible for any customs duties or import taxes incurred by their local government.
How do I know which size to order?
Our garments often feature unique, relaxed silhouettes. Detailed size charts are available on each product page. If you are between sizes or looking for a specific fit, we recommend comparing the measurements to a similar item you already own.
Can I cancel or modify my order after it has been placed?
Due to our rapid fulfillment process, we are unable to modify or cancel orders once they have been confirmed. Please double-check your shipping address and item selection before completing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure and streamlined checkout experience.